it's still hard to have enough good admins to cover all servers 24/7 - hence why it's quicker/more efficient for the players to report hackers. so you're complaining that ONCE it took 4 hours for an admin to reply? a shame - yes. end of the world? no.
No, it's not hard. I do it often. Surely u remember how to do it?
in your opinion. However, it's also your opinion to act immature, whine, bully and generally be unprofessional about the whole situation. If you have such a problem with the servers, players, admin team, RCONs, etc i would suggest using other servers. Maybe you could consider your own server and pay for it?